Questions & Answers
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Frequently Asked Questions
We offer OEM service right now, mainly for the brand building, helping for packing with your brand logo on the stamp, the sticker, the box etc. For ODM, we are not involve in right now, maybe in the future, we will involve in.
Our warranty time is 12 months, we have complete and professional warranty policy to protect our customers’ profits, reduce our customers’ lost.
We would like to know more about each other to quotate the best prices for you. Such as we would like to know wether it is your first time to import the phone screens from China? How many years you already involved in this business? You are mainly sell for the phone screens to the repairers, or sell to the final customers, or also sell for wholesale to other customers?
Our payment terms include USD bank account transfer, Alibaba trade assurance transfer (support Credit/debit card, Paypal, Apple Pay, Google Pay, Wire transfer (T/T) etc), Alipay pay, Wechat pay, RMB bank account transfer etc.
Firstly, we choose the materials from the source with the best quality.
Secondly, we test all the screens one by one for three times (first test is after producing from our factory, second test is after coming back to our warehouse , third test is after installing the frame);
Thirdly, we pack for the screens one by one by putting the insulation glue to protect the chips, putting the cotton between the backlight and the flex to protect them, pasting Lucent stamp or customers’ logos, pasting the sticker, put the LCDs into the anti-static bag/ bubble bag, pasting the IEMI labels etc, we ensure each details can protect the screens well during transportation.
Forthly, we have complete warranty policy to ensure reducing our customers’ lost if the problems come from our side.
Yes sure, We are not only sell for mobile phone LCDs, we also involve in inner small spare parts, such as charging flex cable, main flex, LCD flex, Camera lence, charging port, earpiece flex, vibrator etc. can i add your whatsapp or wechat, so that i can share the catalogue to you easier?
Our catalog details our mobile screen range, specifications and other relevant information. To better suit your needs.
We have many sizes for packing our customers’ orders. The biggest size is 62*47*51cm, can pack for 480 pcs to 720 pcs screens, total is 48 small boxes. The volumn weight is around 30kgs.
Our warranty policy for your reference:
1. The warranty time is 12 months since the stamp date.
2. All items are 100% new and strictly tested one by one before shipping. Do not install the LCD on the phone before testing.
3. Please only connect the LCD to the motherboard for testing. If you are satisfied with the products after testing, you can install the LCD on your phone.
4. All LCD displays have our own “LUCENT” stamp. If you have any problem with the LCD, please show us the seal on the back of the LCD, if the problem is confirmed by us, we will send a new one to your next orders.
5. If customized with your logo stamp and “warranty label”, please show these tests to check the screen installed or not.